3 DAYS ONLY...Up to 73% Off & Most Items Ship Free! Ends Friday August 1 at 11:59 PM PDT

Customer Support



Basic Delivery Information


We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free shipping on most of our products that ship to the lower 48 continental United States!

Estimated shipping and delivery times are displayed on each of our product pages. After credit approval and shipment, delivery can take up to 7 business days depending on where you live. Our free shipping offer applies only to shipments made to the lower 48 continental United States.


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Availability of Items


Quantities of merchandise may be extremely limited. Selection varies and changes daily. All merchandise is sold first come, first served. We will contact you if an item that you have ordered is sold-out or unavailable.


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Basic Shipping


Shipping is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Fed Ex SmartPost (which uses the U.S Postal Service for final delivery to the package destination). Allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the lower 48 continental United States, based on your location.

Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We're sorry, but at this time we are unable to ship to PO Box address.


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Same Day Expedited Processing


If your order is time sensitive, request Same Day Expedited Processing. Please call us to request this service.

Same Day Expedited Processing means that we will pick, process and put your order on an outgoing truck that same day or first thing the next business day. Orders are sent by ground shipping. Pricing is based on the item size, weight and delivery location. Not all items qualify; items requiring freight delivery, over-sized items and white-glove orders are not eligible for expedited processing. Orders must be received by 1 pm Pacific Time to be processed on the same day. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day. We're sorry, but at this time we are unable to ship to PO Box address.

In all circumstances, our maximum liability is limited to this "Same Day Expedited Processing" fee only. We cannot guarantee expedited processing for all orders, we will put forth our best effort to ship orders as promised or your fee will be refunded.


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Freight Delivery Information


Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date.

Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. We're sorry, but at this time we are unable to ship to PO Box address.


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Overnight or 2nd, 3rd Day Express Delivery


Express delivery is available on some orders for an additional charge.

Next Day (Overnight) Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery the next business day. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

2nd Day Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery 2 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

3rd-Day Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery 3 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

We're sorry, but at this time we are unable to ship to PO Box address. We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. Estimates apply only to shipments made to the lower 48 continental United States. Express delivery is available on some orders for an additional charge.


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Silver White Glove Delivery Policy


Silver White Glove Delivery is a special service for the home delivery of furniture and other designs. This service includes delivery into your home or office building and room of choice. Delivery lead time is 3-5 business days from the shipment date.

A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm.

The service does not include unpacking or the removal of packing material, or the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be fit into your home. If you have any questions, please call us; a sales representative will be happy to assist you in your buying process.

Silver White Glove Delivery service is available only for the lower 48 contiguous United States, with the exception of New York State. We're sorry, but this service is not available for Alaska, Hawaii, Canada, or for overseas orders.

Upon delivery, you should thoroughly inspect your White Glove item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.


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Gold White Glove Delivery Policy


Gold White Glove Service delivery is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. This service includes delivery into your home or office building and room of choice, and the removal of any packing material. Delivery lead time is 3-5 business days from the shipment date.

A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm.

The service does not include the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be fit into your home. If you have any questions, please call us; a sales representative will be happy to assist you in your buying process.

Gold White Glove Delivery service is available only for the lower 48 contiguous United States, with the exception of New York State. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for overseas orders.

Upon delivery, you should thoroughly inspect your White Glove item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.


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Delivery to Post Office Boxes


We cannot ship to any PO boxes at this time.


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International Delivery


Please note that the billing address for the order must be located in the U.S., and that delivery is available to U.S. street addresses only. We do not ship outside the 50 U.S. states at this time.


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Sales Tax


Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.


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Making a Return


You may return any online purchase to us within 60 days of receiving it. Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable.

For White Glove items, you have ten (10) days from the date of delivery to notify us that you would like to return your White Glove order. All shipping charges on White Glove returns are non-refundable, and a 10% restocking fee will be deducted from your return once the credit is processed. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.

We're sorry, but Lamps Plus Open Box orders cannot be returned to our Lamps Plus store locations. Open Box returns must obtain a Return Merchandise Authorization (RMA) as outlined below and be returned by mail to our warehouse.

To ensure that your return is processed accurately and promptly, please call us first at 877-233-7094.

A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.

*Please note that returns made without a Return Merchandise Authorization will not be accepted.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.

Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non refundable. All merchandise must be in the original packaging.

If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.


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Tracking Your Order


Use our Check Your Order Status page to track the status of your order. Enter the order number that was sent in your order confirmation e-mail and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.


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Energy Information for Ceiling Fans


Click here to view charts showing energy information for ceiling fans that are currently sold and for those that have been discontinued.

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