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Site Policies and Customer Support


Basic Delivery Information


We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free shipping on most of our products that ship to the 48 Continental United States!

Estimated shipping and delivery times are displayed on each of our product pages. After credit approval and shipment, delivery can take up to 7 business days depending on where you live. Our free shipping offer applies only to shipments made to the 48 Continental United States.


Availability of Items


Quantities of merchandise may be extremely limited. Selection varies and changes daily. All merchandise is sold first come, first served. We will contact you if an item that you have ordered is sold-out or unavailable.


Basic Shipping


Shipping is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Fed Ex SmartPost (which uses the U.S Postal Service for final delivery to the package destination). Allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 Continental United States, based on your location.

Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We're sorry, but at this time we are unable to ship to PO Box address.


Same Day Expedited Processing


If your order is time sensitive, request Same Day Expedited Processing. Please call us to request this service.

Same Day Expedited Processing means that we will pick, process and put your order on an outgoing truck that same day or first thing the next business day. Orders are sent by ground shipping. Pricing is based on the item size, weight and delivery location. Not all items qualify; items requiring freight delivery, over-sized items and white-glove orders are not eligible for expedited processing. Orders must be received by 1 pm Pacific Time to be processed on the same day. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day. We're sorry, but at this time we are unable to ship to PO Box address.

In all circumstances, our maximum liability is limited to this "Same Day Expedited Processing" fee only. We cannot guarantee expedited processing for all orders, we will put forth our best effort to ship orders as promised or your fee will be refunded.


Freight Delivery Information


Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date.

Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. We're sorry, but at this time we are unable to ship to PO Box address.


Overnight or 2nd, 3rd Day Express Delivery


Express delivery is available on some orders for an additional charge.

Next Day (Overnight) Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery the next business day. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

2nd Day Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery 2 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

3rd-Day Shipping orders received by 1 PM Pacific Time will ship that same day Monday thru Friday for delivery 3 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

We're sorry, but at this time we are unable to ship to PO Box address. We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. Estimates apply only to shipments made to the 48 Continental United States. Express delivery is available on some orders for an additional charge.


Silver White Glove Delivery Policy


Silver White Glove Delivery is a special service for the home delivery of furniture and other designs. This service includes delivery into your home or office building and room of choice. Delivery lead time is 3-5 business days from the shipment date.

A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm.

The service does not include unpacking or the removal of packing material, or the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be fit into your home. If you have any questions, please call us; a sales representative will be happy to assist you in your buying process.

Silver White Glove Delivery service is available only for the 48 contiguous United States. We're sorry, but this service is not available for Alaska, Hawaii, Canada, or for overseas orders.

Upon delivery, you should thoroughly inspect your White Glove item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.


Gold White Glove Delivery Policy


Gold White Glove Service delivery is a special service for the home delivery of our oversized furniture, special order furniture, and other related product. This service includes delivery into your home or office building and room of choice, and the removal of any packing material. Delivery lead time is 3-5 business days from the shipment date.

A local delivery agent will call you directly to schedule an appointment. Delivery times are scheduled around a 4 hour window between the hours of 8:00 am and 5:00 pm.

The service does not include the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be fit into your home. If you have any questions, please call us; a sales representative will be happy to assist you in your buying process.

Gold White Glove Delivery service is available only for the 48 contiguous United States. We're sorry, but this service is not available for Alaska, Hawaii, Canada, or for overseas orders.

Upon delivery, you should thoroughly inspect your White Glove item with the delivery personnel. If the product is without defect, you will be asked to sign a Proof of Delivery receipt that states you have inspected your product and found it to be in good condition.


Delivery to Post Office Boxes


We cannot ship to any PO boxes at this time.


International Delivery


Please note that the billing address for the order must be located in the U.S., and that delivery is available to U.S. street addresses only. We do not ship outside the 50 U.S. states at this time.


Sales Tax


Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.


Making a Return


You may return any online purchase to us within 60 days of receiving it. Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable.

For White Glove items, you have ten (10) days from the date of delivery to notify us that you would like to return your White Glove order. All shipping charges on White Glove returns are non-refundable, and a 10% restocking fee will be deducted from your return once the credit is processed. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.

We're sorry, but Lamps Plus Open Box orders cannot be returned to our Lamps Plus store locations. Open Box returns must obtain a Return Merchandise Authorization (RMA) as outlined below and be returned by mail to our warehouse.

To ensure that your return is processed accurately and promptly, please call us first at 877-233-7094.

A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.

*Please note that returns made without a Return Merchandise Authorization will not be accepted.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.

Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non refundable. All merchandise must be in the original packaging.

If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.


Tracking Your Order


Use our Check Your Order Status page to track the status of your order. Enter the order number that was sent in your order confirmation e-mail and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.


Our Privacy Policy


Lamps Plus, Inc. ("Lamps Plus" or "we" or "us") has created this privacy policy (this "Privacy Policy") in order to demonstrate its commitment to user, visitor, subscriber, and customer privacy with regard to the Lamps Plus web site located at lampsplus.com (the "Website"). Privacy on the Website is of great importance to us. Because we gather important information from our users, visitors and customers (collectively "Subscribers" or "you" or "your"), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing the Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the Website located here.

You can visit most of the pages on Lamps Plus and LampsPlusOpenBox.com without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our site. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.

However, when you use our online services like joining Lamps Plus Rewards or our LampsPlusOpenBox.com e-mail list, saving viewed products in an online portfolio, leaving a product review, entering a sweepstakes, or purchasing a product from us online, you agree to tell us something about yourself.

When you join Lamps Plus Rewards or our e-mail list, enter a sweepstakes, or use online services such as Projects and Portfolio, you are asked for your e-mail address, name and zip code. You may also be asked for a street address and other information. When placing an order on our site, we ask you for contact information like name and shipping address, and payment information like credit card number, expiration date, and customer card identification number. Without providing information like this you will be unable to order products on our site or use certain online services.

We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. We also use your personal information to provide you with certain benefits if you enroll in our Lamps Plus Rewards program, and to send you catalogs and information about special promotions. In addition, we may use your personal information to contact you if we have trouble processing your order.

We also may combine the information you give us online, in our stores, or through our catalogs, including personal information about you and your order. We use that combined information to enhance and personalize your online shopping experience with us, to communicate with you both on and offline about our products and events that may be of interest to you.

We do not sell, share or rent e-mail addresses to any third parties. Furthermore, we do not share the credit card information you provide to us with anyone other than your credit card provider. However, other information about you may be combined with publicly available information, as well as information we receive from reputable companies we have selected to analyze the data we collect.

We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, Lamps Plus, or to others. We may also disclose personal information when we believe the law requires it.

Marketing Partnerships - We maintain relationships with select business partners whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We may share or cross-reference data, including personal information (name, street address and transactional information), about you and your order with our business partners, allowing them to contact you regarding products and/or services that may be of interest to you. We may also share your personal information with any of our subsidiaries, including our flash sales website.

In addition, when we join with another company to offer or provide services, products, sweepstakes, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

If you prefer that we do not share your name and address with other marketers, please email us at CustomerService@LampsPlus.com.

Your California Privacy Rights - Lamps Plus and LampsPlusOpenBox.com complies with Section 1798.83 of the California Civil Code the "Shine the Light Law".

Under Section 1798.83 of the California Civil Code, residents of California that have an established business relationship with Lamps Plus and that have provided certain personal information to Lamps Plus ("California Consumer") have the right to request certain information from Lamps Plus. California Consumers may request that Lamps Plus disclose (i) the types of personal information shared with third parties for those third parties direct marketing purposes, if any and (ii) the identity of any such third party with whom Lamps Plus has shared personal information, if any, during the previous calendar year.

California Consumers may make one such request each year.

To submit a request for information please email Lamps Plus at CustomerService@LampsPlus.com. Please include "Request for California Privacy Information" in the subject line and in the body of your e-mail. Lamps Plus will respond with the requested information, if any, to the email.

Contests and Promotions - When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

Product and Store Reviews - When you leave a product review on our site, the information you provide about yourself, including your e-mail address, is collected for us by a third party vendor. Customer comments are reviewed both by our third party vendor and by Lamps Plus. Any personal information collected in the product review process, including e-mail addresses, is covered by our Lamps Plus privacy policy as outlined here and by our Terms of Use policy. Reviews are posted on LampsPlus.com at our discretion. When a product review is submitted on this web site, you grant Lamps Plus and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

When you leave a store review on our site, the review may be posted on LampsPlus.com or shared on social media sites at our discretion. You grant Lamps Plus and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

This policy covers information collected on visitors to the LampsPlus.com site through the process of ordering products, joining our e-mail lists, submitting product reviews and using our online services, as well as information collected through Lamps Plus retail stores.

Privacy and E-Mail Referrals - The above rules and code of conduct applies to e-mails that you provide us in the course of using one of our "e-mail to a friend" utilities or "refer a friend" promotions. We will send the requested information to the specified third party, who then has the option of not receiving further communications from us.

Security - At LampsPlusOpenBox.com, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using up-to-date, modern browsers such as Microsoft Internet Explorer, Firefox, Safari or Chrome.

Fraudulent Charge Protection - Lamps Plus and LampsPlusOpenBox.com offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with Lamps Plus and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, Lamps Plus will cover up to the entire $50.

Lamps Plus will cover this liability if the unauthorized use resulted through no fault of yours from a purchase made on the Lamps Plus secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

Cookies - Like many other online retailers, Lamps Plus and LampsPlusOpenBox.com uses a technology called "cookies". A cookie is a small bit of data that is sent to your browser and stored on your computer's hard drive that we use to help us retrieve data you may have stored with us. The "Help" portion on the toolbar of most browsers will tell you how to delete yourcomputer's cookies or how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of the Lamps Plus website, and we recommend that you leave the feature turned on.

Lamps Plus may occasionally use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and is not relatable to you. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our advertising service providers. However, Lamps Plus respects your privacy and your right to choose whether to be included in such services. If you would like more information or would like to learn about your ability to unsubscribe of this type of practice, please visit the Network Advertising Initiative by clicking here. If you choose to unsubscribe , an "unsubscribe cookie" will be placed on your computer. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to the link above to re-select your preferences.

Unsubscribing From Our E-mail List - If you've joined the Lamps Plus or LampsPlusOpenBox.com e-mail list, you may unsubscribe of it at any time. Please visit the Lamps Plus E-Mail page and follow the on-screen directions, or you may call 800-782-1967. Unsubscribe instructions are also included with each piece of Lamps Plus e-mail. If you unsubscribe, your address will be removed from our mailing list within 48 hours and you will receive no mailings from us in the future.

If you choose to remove your e-mail address from our mailing list, Lamps Plus, in compliance with the CAN-SPAM legislation, may occasionally supply a list of removed e-mail addresses to our advertising partners. This is done to ensure that those e-mail addresses do not receive new advertising offers from us through our advertising partners.

Unsubscribing From Our Catalog Mailing List - If you purchase something from us, we may occasionally send you a printed catalog through the mail. If you prefer not to receive our catalog, cancel at any time by e-mailing us at CatalogService@LampsPlus.com with "remove" as the subject line and your name and address in the body of the message, or you may call 800-782-1967. Your name will be removed from our mailing list within two weeks of your request. Due to the nature of catalog mailing preparation, however, you may receive mailed catalogs up to 90 days after your request.

Unsubscribing From Marketing Partnerships - If you prefer that we do not share your name and address with other marketers, please email us at CustomerService@LampsPlus.com.

Protecting Children - We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from LampsPlus.com only with the involvement of a parent or guardian. However, Lamps Plus and LampsPlusOpenBox.com does not wish to collect any personal information (or any information at all) from any persons under 13 years old. If you are under 13 years old, you may not use the Website.

Links to Third Party Sites - The LampsPlus.com site may contain links or frames to other web sites owned and operated by different companies over which we have no control. Privacy policies on these sites may be different from our own. We advise you to read the posted privacy policy of these sites before divulging any personal information.

Energy Information for Ceiling Fans


Click here to view charts showing energy information for ceiling fans that are currently sold and for those that have been discontinued.

Policy Changes


If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was posted in May of 2007 and last updated in July of 2012.

Additional Information


This Policy is part of the Terms of Use of the Website and any use of the Website is governed by those Terms of Use. Questions regarding this Policy or the practices of the Website should be directed to Lamps Plus Administrator by emailing us or by certified mail addressed to the following: Lamps Plus Customer Relations, 20250 Plummer Street, Chatsworth, CA 91311.