Customer Support
Basic Delivery Information
We make every effort to ship your order as quickly as possible. After credit approval and shipment, delivery can take up to 7 business days depending on where you live.
Availability of Items
Quantities of merchandise may be extremely limited. Selection varies and changes daily. All merchandise is sold first come, first served. We will contact you if an item that you have ordered is sold-out or unavailable.
Shipping and Processing Charges – FedEx Ground
Most of our orders ship via FedEx ground, but some orders may be shipped by other major carriers due to package size, destination or other factors. Shipping and processing charges for all items are based on the item and the delivery destination.
Freight Delivery Information
Some heavy items will be shipped by Basic Freight Delivery. Basic Freight is a dependable and economical way to deliver your boxed purchase to your door in 2-3 weeks. Deliveries are made Monday - Friday, daytime hours only. A freight company representative will contact you by phone to arrange a delivery appointment. Extra charges may apply to remote areas and for complicated deliveries.
Overnight or 2nd, 3rd Day Express Delivery
Express delivery may be available on some orders for an additional charge. To learn if your order can be express shipped, please call or e-mail us. We will notify you of the additional costs before your order is shipped.
Delivery to Post Office Boxes
We cannot ship to any PO boxes at this time.
International Delivery
Delivery is available to U.S. street addresses only. We do not ship outside the 50 U.S. states at this time.
Sales Tax
Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.
Cancellations, Returns and Changes
No cancellations, returns or changes are possible. All merchandise is sold as-is and all sales are final.
Tracking Your Order
Use our Check Your Order Status page to track the status of your order. Enter the order number that was sent in your order confirmation e-mail and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.
You can also track your order via the carrier's shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.
Additional Policies
Customer agrees that risk of loss and title to goods sold herein shall not pass to the customer for 60 days from the date of this invoice. Please call for details.
If you have any questions, please
contact us.